Refund Policy
Last updated: Januar 2025
1. Scope
This refund policy applies to all subscriptions and credits purchased through safebuzz.de. It supplements our Terms of Service (AGB).
2. Legal Right of Withdrawal (§ 355 BGB)
As a consumer, you have the right to withdraw from this contract within 14 days without giving reasons.
To exercise your right of withdrawal, contact us at: info@safebuzz.de
**Note:** The right of withdrawal expires for digital content once performance has begun and you have expressly agreed that we may begin before the withdrawal period expires.
3. Refunds for Technical Errors
If a technical error on SafeBuzz's side prevents service delivery, used credits will be automatically refunded within 24 hours as a credit balance.
4. No Refund for Regular Usage
Credits consumed during successful AI processing are non-refundable, including cases where results don't meet personal expectations.
5. Subscriptions
Subscriptions can be cancelled at any time effective at the end of the current billing period. Pro-rata refunds are not provided except in cases of service termination or prolonged technical outages.
6. Refund Requests
Send refund requests to: info@safebuzz.de
Please include your registered email, date and description of the issue, and supporting evidence. We respond within 5 business days.